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Quality Policy
Geniki Taxydromiki has made customer satisfaction an immediate priority. With its many years of experience and reliability in the market, it operates with a strong focus on customer needs. Respecting customers’ daily requirements, the company has adopted and continuously improves a Quality Management System in accordance with the ISO 9001:2015 standard. To ensure the quality of its services, appropriate measures are implemented and, whenever necessary, redefined to guarantee the continuous delivery of high-quality services. This policy forms the foundation for creating a comprehensive and successful courier services environment.
The key elements that constitute the quality of the organization’s services are the following:
- Completeness and clarity of quotations for every service offered to prospective customers.
- Comprehensive Quality Plan and procedures for all services provided, ensuring high-quality outcomes.
- Full compliance with customer specifications and quality requirements, as well as all applicable legislation related to the services provided.
- Risk assessment and mitigation, including methods for addressing risks and implementing preventive measures.
- Well-trained personnel to ensure compliance with customer requirements and specifications.
- Prompt handling of customer complaints and timely response to customer requests for information.
- Regular reviews aimed at the continuous improvement and implementation of the organization’s standards.
- Monitoring systems for ongoing evaluation and reporting to improve processes and services.
Every member of the organization accepts this policy and operates within its framework. The Quality Manager is responsible for providing all necessary support to ensure the effective implementation of procedures and the achievement of established objectives.
This policy has been communicated to all employees of Geniki Taxydromiki and is available to interested parties. It is reviewed at regular intervals and revised whenever necessary to keep pace with developments and changing requirements.