Do you have any queries?
We are here for you, whenever you need us!

Frequently Asked Questions

How can I make a shipment?

You can make an Online Order here or you can call one of our stores to come and get your shipment. Otherwise, you can visit one of our locations. Visit our “Office Network” page to find a store.
How can I find the phone number of a post office or the closest office to me?

On the “Office Network” page, you can view all the information about our locations and find the nearest ones that serve your area.
In how many days is a shipment delivered?

Shipments within Greece

The default delivery day for each shipment is the next business day from the pickup day. For some remote areas or island destinations the delivery time can take 24 or 48 hours more.

 

Shipments within Cyprus

Shipments within Cyprus are delivered the next business day.

 

Shipments within Bulgaria

Shipments within Zone 1* are delivered in 1-2 business days. For shipments within Zone 2* the delivery time is between 1 – 3 business days.

* For additional information about Bulgaria Zones you can visit the page “Services in Bulgaria”.

 

For anything not mentioned above, you can refer to the pricelist of each country, where you will find the expected delivery day of a shipment for each of our services in the ‘Delivery Days’ column.
How can I find out the cost of my shipment?

You can refer to the corresponding pricelist of the country you are interested in by visiting the page “Pricelists”, in order to calculate the cost of your shipment.

For additional information in relation to our services visit our “Services in Greece”, “Services in Cyprus”, “Services in Bulgaria” and “Services in Romania” pages.
How can I create an on credit account with Geniki Taxydromiki?

You can contact one of our offices for additional information.
How can I track my shipment?

You can use the “Track & Trace” page to see the status of your shipment. Otherwise, you can contact the store in your area.
Are there any goods whose transport is prohibited?

Visit the pages “Goods Whose Transport is Prohibited” and “Goods Whose Transport is Allowed Under Conditions” to view all the information.
Are there any terms and conditions for transhipping with Geniki Taxydromiki?

Visit the pages “Transport Terms and Conditions” and “General Rules for International Shipments” to view all the information and terms that Geniki Taxydromiki conforms with.
How can I insure my shipment?

All domestic and international shipments are automaticaly insured without extra charges up to 70,00€ for documents and up to 400,00€ for packages. For domestic shipments worth more than 400,00€ there is the possibility for additional assurance. The additional cost is equal to 0,6% of the reported value of the transported object. In order for any compensation to be claimed, documentation proving the value of the object before VAT and commercial profit is required. For any insurance requests for shipments with declared value of over 3.000€ prior arrangements with our local office are required.
How can I sumbit a complaint in case my shipment is not delivered or is delivered damaged?

You have to contact with the appropriate store of service and give them the tracking number of your shipment. In case there is a request for remuneration, it needs to be stated in a 20-day period from the pickup day.
I want to send a shipment with the cash on delivery service. How will I get my money?

The amount of the cash on delivery shipment is deposited in the bank account that you have indicated at the pickup of your shipment. After the delivery of your shipment, the order for the deposit of your money will be given to the bank for the amount of cash on delivery minus any charges the bank might impose.